FAQ

At CLEANHOLICS, our professional house cleaning services include dusting, vacuuming, mopping, bathroom sanitation, kitchen cleaning, office cleaning, workplace sanitization. Whether you need a regular clean or a deep cleaning service, we customize your cleaning plan to suit your home or office unique needs.

Our professional cleaning service pricing is based on factors like the size of your home / office, service frequency, and the level of cleaning required. CLEANHOLICS offers free, no-obligation in-home / office cleaning estimates to give you a clear and accurate price.

Absolutely. We prioritize your safety and trust, which is why all CLEANHOLICS professional cleaners undergo background checks (vulnerable sector check) and are professionally trained before entering your home.

Yes, we provide all eco-friendly cleaning products and professional equipment. You never have to worry about stocking supplies, our green cleaning services are safe for your family, pets and the environment.

Of course! Our customized House / Office cleaning services allow you to prioritize the areas you care about most. Whether it’s a move-in/move-out clean, a special event or regular upkeep, we adapt to your preferences.

Your satisfaction is our top priority. Our professional cleaners are happy to accommodate special cleaning requests, like baseboards, inside appliances, or chandelier cleaning, just let us know in advance.

We believe in earning your business with every clean, which is why we offer flexible options to suit your needs.

• For one-time or occasional cleanings (e.g., deep cleaning, move-in/out): No contract is required. You can book our services as you need them.
• For recurring residential services (e.g., weekly, bi-weekly): We use a simple service agreement instead of a restrictive contract. This agreement outlines the scope of work, your cleaning schedule, and our service guarantee, ensuring we are always on the same page. It also allows you to take advantage of our discounted recurring service rates. You can cancel or modify your agreement with reasonable notice.
• For commercial clients: We typically create a customized service contract to ensure all your specific business needs are met consistently. This contract details the cleaning schedule, scope of work, and service terms, providing clarity and protection for both parties.

We understand the importance of consistency and trust. Our goal is to always send the same dedicated cleaner or team to your home for each visit. This allows them to become familiar with your home and specific preferences.
In the event your regular cleaner is unavailable due to illness or vacation, we will notify you in advance and send another fully trained, vetted, and trusted member of our professional team to ensure you never miss a scheduled cleaning.

Absolutely. We stand behind the quality of our work with a 100% satisfaction guarantee. If for any reason you are not completely satisfied with any aspect of our cleaning, please contact us within 24 hours of the service. We will promptly return to your home or business and re-clean the specific area(s) at no additional cost to you. Your satisfaction is our top priority.

We offer several convenient and secure payment options for your ease. You can pay for your service using:

• E-Transfer
• Online Payment through our secure client portal

For recurring services, we can also set up a secure automated payment schedule so you have one less thing to worry about. For our commercial clients, we provide detailed invoices with flexible payment terms.

Yes, we offer flexible scheduling to meet your specific needs, including monthly arrangements. Whether you require weekly cleanings for a month, a one-time deep clean followed by a few touch-up visits, or a custom schedule while you’re on vacation or preparing a property for sale, we can create a plan that works for you.

Our standard cleaning packages do not include laundry services. This allows us to dedicate our time to providing a thorough cleaning of your home’s surfaces, floors, kitchen, and bathrooms.

However, we are happy to offer laundry services as an add-on to any cleaning package. This can include washing, drying, and folding your laundry. Please let us know if you’re interested in this service when you book, and we can include it in your custom quote.

We believe in transparent and fair pricing. Our rates are based on a few key factors to ensure you only pay for what you need:

• Size of the space (e.g., square footage, number of bedrooms/bathrooms).
• Type of cleaning (e.g., standard, deep clean, post-construction, move-in/out).
• Frequency of service (we offer discounts for weekly, bi-weekly, and monthly recurring services).

We are happy to provide a free, no-obligation estimate tailored to your specific home or business. For commercial spaces, we typically conduct a brief site visit to provide the most accurate quote.

Yes, we understand that life can be unpredictable. If you need to skip or reschedule a cleaning, simply contact us at least 24-48 hours before your scheduled service. This allows us to adjust our team’s schedule accordingly, and we will do our best to find a new time that works for you.

Please note that last-minute cancellations (less than 24 hours’ notice) may be subject to a cancellation fee, as we have reserved that time specifically for you.